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Posts tagged Troubleshooting

Play Button Grayed Out: Troubleshooting Windows Microphone Privacy Settings

Users sometimes encounter an issue in which the play button and other media controls on FATpick's song player are disabled, appearing as a grayed-out button that cannot be clicked. The most common cause for this symptom is that FATpick is blocked from accessing the microphone due to the operating system's security or privacy settings. Here's how to address that issue.

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How to Share App Logs with FATpick Support

The FATpick app writes error messages and other basic debugging information to a small text file on your local hard drive. If you run into an unexpected problem with FATpick it's possible the log will contain information that can help our support team troubleshoot the issue. There is a button in the app that will upload the contents of that error log to our servers where our support team can review it. Here's how to do that.

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Note Detection Basics

General guidelines on how to improve the accuracy of the note detection that powers FATpick's real-time note accuracy and timing feedback. Advice on troubleshooting common problems with note recognition.

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How to Generate a Diagnostic Report

The FATpick app can run a self-diagnostic, generating a detailed report that describes the state of the application and the context it is operating within at the push of a button. If you encounter an issue that is difficult to pin down, this report may help the support team identity the problem. Here's how to generate and share a detailed diagnostic report from with the FATpick app.

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Application Logs

Application logs may contain information that can help the FATpick Support Team diagnose and resolve any technical issues you might encounter. Here's how to enable the logs and share them with the FATpick team.

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Enabling Hardware Acceleration to Maximize Performance

Enable high-performance graphics mode to allow FATpick to take full advantage of your computer's capabilities.

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Troubleshooting: Performance Issues

Common causes of distorted audio and jerky animation, and what you can do about them.

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Windows Installation Instructions

Instructions on installing FATpick on Microsoft Windows and related tips.

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Installing FATpick with Microsoft Edge

Microsoft Edge and Windows SmartScreen warnings during the installation process, what they mean, and what to do about them.

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